Terms & Conditions

a. Every effort has been made to ensure that the information we supply is correct.

b. No guarantee is given or implied that the goods will conform in absolute detail to the description and illustrations.

c. We reserve the right to amend specification in line with our policy of continuing product improvement. Prices are subject to variation without notice, although every effort will be made to maintain prices stated.

d. We supply goods strictly on a ‘retention of title’ basis, i.e. title of goods does not pass until they have been paid for in full with cleared funds.

e. Customers without credit accounts must pay the total purchase price on placing the order. Payment may be made by purchasing, debit or credit card.

f. We may agree to you opening a credit account, subject to satisfactory completion of a Credit Account Application Form, and subsequent reference approval.

g. You must pay our invoices within 30 days of invoice date, or we may close your credit account, cancel or suspend any further deliveries, and charge interest on late payments plus our costs in attempting to recover payment, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

h. We do not operate settlement discounts, and all quoted prices are net.

i. We have no minimum order charge; however orders with a net value, before carriage and V.A.T of less than £30.00, will be subject to an administration charge of £7.50. There will be no administration charge for prepaid orders, or for orders paid by credit card.

j. All items that we sell are subject to V.A.T.

k. Orders are dispatched complete whenever possible, but in the event of shortages, part shipment will be made in the absence of instructions to the contrary.

l. Unless otherwise stated, carriage and packing is charged on each delivery at a rate of £11.70 for mainland England, £43.20 for Scottish Highlands and by prior agreement for offshore islands.

m. We reserve the right to charge carriage at cost for heavy items.

n. All goods are dispatched by the quickest practicable method.

o. Special delivery arrangements will be quoted if required.

p. If you purchase standard* items online but change your mind, under the Consumer Contracts Regulations 2013, you are entitled to a full refund (via the original payment method) provided you notify us in writing within 14 days of receipt that you wish to cancel your order. Notification can be made via post or email to Glendining Signs Ltd. A1 Access Twelve, Station Road, Theale, Reading, Berkshire RG7 4PN or [email protected]. Once we receive your request to cancel your order we will respond in writing (this may be via email) to confirm and detail your claim and give further instructions. You will be required to return the unwanted goods at your own cost, packed in such a way that they remain in their original condition within 14 days of confirmation of your cancellation claim. Any damage or degradation of product from its original condition may reduce any amount refunded to you. Refunds will be made by the same method as payment and will be refunded back to the original source of payment. Refunds will be made within 14 days of receipt of returned goods. If any of your items arrive damaged, faulty or incorrect you must notify us at your earliest convenience to enable us to rectify the situation. You can call us on 0118 932 3788. If a package arrives to you clearly damaged, please refuse delivery or at the very least sign for it as “damaged”. Once we have been notified of any problems we will begin an internal investigation. We will often request that you email photos of the problem if possible as this speeds up the process. Once your claim has been validated we will do our very best to rectify the situation as soon as possible by whatever means necessary. 

q. No part of our catalogues, web sites or literature, may be copied, stored on any type of retrieval system, or reproduced by any method.

r. The “Copyright Designs & Patents Act 1988” will apply and be enforced for all designs originally from this company and all designs interpreted from customer specifications.

s. The placing of an order implies acceptance of our terms of business.

t. In any situation where your terms of business conflict with ours, our terms will prevail.

u. Unless otherwise stated the expected service life of all products sold by Glendining Signs Ltd. shall not exceed 3 years.

v. The expected service life of products may be reduced if said products are subject to negative environmental factors or are installed or maintained incorrectly. Glendining Signs Ltd will not be held responsible for damage, loss or injury caused by incorrect fitting or poor maintenance of any products supplied.

w. To cover additional design/proof costs involved, all non-English language or bi-lingual signage will incur a surcharge. This will be chargeable per design. This additional cost this will be quoted at the time of placing the order. Non-English language or bi-lingual signage can only be supplied if suitable translations are provided. Should an order of this nature be cancelled or amended to reduce the number of designs after initial design/proof work has taken place you are still liable to pay the original surcharge amount in full. Should an order of this nature be amended to increase the number of designs after initial design/proof work has taken place the surcharge amount will be increased accordingly. Glendining Signs Ltd will not be held responsible for the accuracy of translations provided by customer.

x. Where consent has been given by the individual, the Company may make contact with information regarding signage, other related products, special offers or competitions that it feels are in the legitimate interest of the customer. Consent may be withdrawn at any time by the individual by emailing [email protected] with the subject UNSUBSCRIBE. Future marketing preferences will be altered and recorded as requested following receipt of this notification. Data subjects may also exercise their right to be forgotten under the General Data Protection Regulation by emailing [email protected] with the subject FORGET ME. In this case all personal data stored regarding that data subject will be erased unless its retention is required to satisfy a legal obligation of the Company. Where a retention period is mandatory by law (such as to comply with the Companies Act 2006) the right to be forgotten will be acknowledged and recorded, and the data erased after said period expires. Notification of actions will be sent to the data subject.

* Under the Consumer Contracts Regulations 2013 goods that are bespoke or custom made to your specifications are exempt as by definition they cannot be re-sold. These bespoke items therefore do not qualify for the 14 day cooling off period. Items of this type may only be refunded or replaced if they have been supplied incorrectly or are faulty or damaged.